FAQ

Lumo Resort is located in Kuusamo, Finland, surrounded by forests, lakes and pristine Arctic wilderness. The resort sits on a private hilltop with panoramic views towards the northern sky, offering excellent opportunities to experience the Northern Lights. Kuusamo is one of Finland's leading winter destinations and provides a peaceful alternative to more crowded Lapland resorts.

The easiest way to reach Arctic Lumo Resort is by flying to Kuusamo Airport. The resort is located just 9 minutes from the airport, and airport transfers are included in many packages. During winter, Kuusamo receives direct flights from Helsinki and selected European cities.

Lumo Resort is located only 9 minutes from Kuusamo Airport, making it one of the most easily accessible luxury resorts in Finnish Lapland. Guests can quickly transition from the airport to the comfort of their accommodation without lengthy transfers.

Rovaniemi is approximately 2.5 hours away by road. While many visitors arrive through Rovaniemi, Kuusamo offers a quieter and more nature-focused Lapland experience with fewer crowds and excellent opportunities to see the Northern Lights.

Guests can enjoy a wide range of Arctic experiences including husky safaris, snowmobile adventures, reindeer experiences, snowshoeing, cross-country skiing, ice fishing and Northern Lights excursions. Many activities can be booked as part of all-inclusive holiday packages.

Yes. Lumo Resort is located in the top of the hill and in an area with low light pollution and excellent Northern Lights visibility. While Aurora sightings always depend on weather and solar activity, guests staying several nights during the season have a good chance of experiencing this natural phenomenon.

The best time depends on the experience you are looking for. December offers a magical Christmas atmosphere, while January to March provide snowy landscapes, winter activities and excellent Northern Lights opportunities. Autumn is ideal for colourful scenery and early Aurora displays.

Yes. Lumo Resort welcomes families and offers accommodation options suitable for both couples and families. Many activities, including reindeer experiences, sledding, snowshoeing and selected safaris, are suitable for children.

The easiest way to book is directly through the official Lumo Resort website. Guests can choose from a selection of all-inclusive holiday packages that combine luxury accommodation, fine dining, airport transfers and carefully curated Arctic experiences. Booking directly also provides access to the latest offers, package options and availability.

Yes. Guests staying at Lumo Resort have several opportunities to meet Santa Claus during their holiday. We can arrange private Santa experiences in the Kuusamo area, offering a more personal and authentic alternative to larger attractions. For guests wishing to visit the world-famous Santa Claus Village, day trips to Rovaniemi can also be arranged. Whether you prefer a private family meeting or a visit to Santa's official hometown, our team will be happy to help create a memorable Christmas experience.

Lumo Resort offers two accommodation categories designed for comfort, privacy and unforgettable Arctic views. Aurora Spa Rooms feature panoramic glass roofs and private outdoor jacuzzis, while spacious Panoramic Suites offer two bedrooms and bathrooms, a large living area and premium amenities for couples, families and small groups.

All stays at Arctic Lumo Resort are sold as holiday packages that combine luxury accommodation with carefully selected services and experiences. Depending on the package, your stay may include airport transfers, full board dining, winter clothing, Arctic activities and access to resort facilities.

Yes. Many accommodations at Arctic Lumo Resort are specifically designed for Northern Lights viewing. The rooms face the northern sky and feature large glass surfaces that allow guests to enjoy the Arctic landscape and, when conditions are favourable, the Aurora Borealis directly from their accommodation.

Aurora Spa Rooms and Aurora Rooms feature heated, panoramic glass roof sections designed for Northern Lights viewing. Panoramic Suites offer large panoramic windows and spectacular views of the surrounding wilderness and northern sky.

Yes. Both Aurora Spa Rooms and Panoramic Suites include private outdoor jacuzzis, allowing guests to relax while enjoying the peaceful surroundings of Finnish Lapland.

Aurora Spa Rooms are designed primarily for couples and small families seeking a cosy Northern Lights experience with a private jacuzzi and glass roof. Aurora Rooms are the same, without the jacuzzi. Panoramic Suites offer significantly more space, two bedrooms, two bathrooms, a spacious living area and enhanced privacy, making them ideal for families and guests seeking a more exclusive stay.

Yes. Bed linen, towels and essential room amenities are included in every stay at Arctic Lumo Resort.

Check-in begins at 3:00 PM and check-out is at 12:00 AM. If you require different arrival or departure arrangements, please contact our team and we will do our best to accommodate your request whenever possible.

Yes. Complimentary high-speed Wi-Fi is available throughout the resort, including guest accommodation and restaurant areas.

Yes. Arctic Lumo Resort offers a limited number of pet-friendly rooms for guests travelling with their pets. As availability is limited, we kindly ask guests to inform us when booking. Our team will be happy to help arrange suitable accommodation for both you and your pet.

Winter offers a wide range of Arctic experiences, including husky safaris, snowmobile adventures, reindeer experiences, snowshoeing, cross-country skiing, ice fishing and Northern Lights excursions. Guests can also enjoy complimentary activities such as sledding, feeding reindeer and exploring the surrounding winter landscape.

Many of our holiday packages include a selection of Arctic experiences. Depending on the package, activities may include reindeer experiences, snowmobile adventures, guided excursions and other seasonal highlights. Additional activities can also be booked separately.

We highly recommend booking activities in advance, especially during the peak winter season. This ensures availability and allows us to create the best possible itinerary for your stay.

Yes. Winter clothing including thermal overalls, winter boots, gloves and hats is included for all guests throughout their stay, allowing you to comfortably enjoy outdoor activities in Arctic conditions.

Many activities are suitable for families and children. Reindeer experiences, sledding, snowshoeing and selected safaris can be enjoyed by guests of different ages. Specific age requirements may apply to certain activities.

No previous experience is required. Professional guides provide safety instructions and operating guidance before every safari, making snowmobiling accessible for both beginners and experienced riders.

Absolutely. Husky safaris are suitable for first-time visitors and experienced travellers alike. Before departure, guides provide instructions on how to drive and handle the sled safely.

A typical reindeer experience includes meeting the animals, learning about local traditions and enjoying a peaceful sleigh ride through the snowy landscape. The exact programme may vary depending on the season and selected package.

Yes. Guests can access snowshoeing routes directly from the resort and explore the surrounding forests and winter scenery at their own pace. Guided snowshoe excursions are also available.

Yes. Guests can join guided Northern Lights excursions designed to maximise the chances of witnessing the Aurora Borealis. Depending on conditions, tours may include walking excursions, vehicle-based Aurora hunting or photography-focused experiences.

Lapland is known for its unique Arctic experiences that combine nature, adventure and local culture. Some of the most popular activities include husky safaris, snowmobile tours, reindeer experiences, Northern Lights excursions, snowshoeing, cross-country skiing and ice fishing. At Arctic Lumo Resort, guests can enjoy many of these iconic Lapland experiences while staying in luxury accommodation surrounded by forests, lakes and pristine wilderness.

Yes. Guests staying at Lumo Resort can easily visit Ruka Coaster, one of the most popular family attractions in the Kuusamo region. When booking the Ruka Coaster experience through us, transportation is included. The journey from Arctic Lumo Resort to Ruka takes approximately 15–20 minutes, making it an easy and enjoyable excursion during your stay.

Yes. Both Riisitunturi National Park and Oulanka National Park are located within easy reach of Lumo Resort and are among the most popular natural attractions in the Kuusamo region. Guests can comfortably visit either park during their stay, and it is even possible to explore both destinations on the same day.

Guests can easily reach both national parks by car or transfer. Arctic Lumo Resort can arrange transportation as well as guided excursions to Riisitunturi National Park, Oulanka National Park and other nearby nature destinations. Guided tours provide an excellent opportunity to experience Finland's most beautiful landscapes while learning about local nature, wildlife and history from experienced guides.

Yes. Lumo Resort offers guided excursions to the region's most beautiful national parks and nature areas. Depending on the season, guests can enjoy hiking, snowshoeing, photography tours, wildlife experiences and sightseeing excursions tailored to their interests and fitness level. Guided tours include transportation, snacks and hot drinks enjoyed in the wilderness, allowing guests to relax and fully experience the beauty of Finnish nature.

Yes. Guests can meet Santa Claus through private Santa experiences arranged by Lumo Resort. These memorable visits are especially popular with families during the Christmas season and can be included as part of your holiday programme.

Yes. Santa Claus Village in Rovaniemi can be visited as a day trip from Lumo Resort. Private transportation can be arranged, allowing guests to experience one of Lapland's most famous attractions while enjoying the peaceful surroundings and luxury accommodation of Lumo Resort.

Lumo Resort offers modern Nordic cuisine inspired by the pure nature of Northern Finland. Menus are built around seasonal ingredients, local produce and carefully selected flavours that reflect the unique character of the region.

Yes. Breakfast is included in all stays at Lumo Resort and is served daily at The Bear Restaurant.

Most holiday packages include breakfast, lunch and a multi-course dinner. Package inclusions may vary, so we recommend checking the details of your selected package when booking

Yes. We are happy to accommodate vegetarian, vegan, gluten-free, lactose-free and other dietary requirements. Please inform us of any special requests before your arrival.

Yes. Our menus feature ingredients sourced from Northern Finland whenever possible, including local fish, wild berries, mushrooms, game and other seasonal products.

Yes. Guests have the opportunity to experience traditional flavours of Finland and Lapland, reimagined through a modern Nordic approach. Seasonal menus may include regional specialities and locally sourced ingredients.

Yes. Vegetarian and vegan dishes are available and can be prepared as part of your dining experience. Our chefs are happy to accommodate individual dietary preferences.

Dining at Lumo Resort is much more than a meal – it is an essential part of the overall experience. We exclusively serve fine dining cuisine inspired by the pure nature and seasonal ingredients of Northern Finland. Our culinary concept has been developed together with one of the Nordic region's most respected chefs, whose experience includes Michelin-starred restaurants and the world-renowned restaurant Noma in Copenhagen. Combined with the peaceful wilderness surroundings of Kuusamo, dining at Lumo Resort is designed to be a memorable experience in its own right.

Yes. Depending on the season and availability, guests may have the opportunity to enjoy bear meat as part of a special dining experience. Bear meat is one of Finland's rarest culinary specialities and is available only in limited quantities each year. Due to restricted availability, bear meat dishes must be reserved well in advance and cannot always be guaranteed on short notice.

Yes. Fine dining is at the heart of the Lumo Resort experience. Every dinner is carefully crafted using high-quality local ingredients, Nordic culinary techniques and seasonal flavours. Our culinary concept has been created together with a chef whose background includes Michelin-starred restaurants and Noma, repeatedly ranked among the world's best restaurants. We believe exceptional dining is one of the highlights of any stay, and many guests consider it one of the most memorable parts of their visit to Lumo Resort.

The Northern Lights season in Finnish Lapland typically runs from late August until early April. During this period, dark skies and clear weather create excellent opportunities to witness one of nature's most spectacular phenomena.

September, October, February and March are often considered the best months for Northern Lights viewing. These months combine long periods of darkness with favourable weather conditions and comfortable temperatures for outdoor activities.

Yes. Lumo Resort is located on a private hilltop with panoramic views towards the northern sky and very low levels of light pollution. Guests often have the opportunity to observe the Northern Lights directly from the resort and, depending on room category and conditions, even from their accommodation.

While Northern Lights can never be guaranteed, guests staying several nights during the Aurora season generally have a very good chance of witnessing them if weather conditions are favourable. Longer stays naturally increase the likelihood of a sighting.

Yes. Guests have access to the Aurora Alert system, which notifies them when Northern Lights activity is detected nearby, helping them make the most of every opportunity to see the Aurora Borealis.

Absolutely. Kuusamo is considered one of Finland's premier Northern Lights destinations thanks to its northern location, low light pollution, and vast wilderness areas. The region offers excellent viewing opportunities throughout the Aurora season.

Kuusamo is known for its elevated landscapes, low levels of light pollution and vast wilderness areas. These natural advantages create excellent conditions for Northern Lights viewing while offering a quieter and more exclusive experience than many larger destinations. Guests can enjoy panoramic views, peaceful surroundings and authentic Arctic nature without the crowds often associated with more heavily visited locations.

The best places to see Northern Lights are locations with dark skies and minimal light pollution. Kuusamo is widely regarded as one of Finland's top Aurora destinations thanks to its wilderness surroundings, elevated viewpoints and excellent visibility towards the northern horizon.

Kuusamo Airport is the nearest airport and the most convenient way to reach Lumo Resort. The airport is located only 9 minutes from the resort, allowing guests to begin their holiday shortly after arrival.

Yes. Airport transfers between Kuusamo Airport and Lumo Resort are included in many holiday packages. Please check your selected package for detailed inclusions.

Yes. Private transfers between Rovaniemi and Lumo Resort can be arranged upon request. The journey takes approximately 2.5 hours and offers scenic views of Finnish Lapland along the way.

Yes. During the winter season, Kuusamo receives direct flights from Helsinki and selected European cities. Flight connections vary by season and departure country.

No. Most guests do not require a rental car during their stay. Airport transfers, guided excursions and activity transportation can all be arranged through Lumo Resort, allowing guests to relax and enjoy their holiday without worrying about driving.

The easiest way is through organised transfers and guided excursions. Lumo Resort can assist with transportation to activities, national parks and nearby attractions throughout the region.

Ruka Ski Resort is located approximately 15–20 minutes from Lumo Resort. Guests can easily visit Ruka for skiing, snowboarding, shopping, restaurants and family activities.

Yes. Rovaniemi can be visited as a day trip from Lumo Resort. Many guests choose to combine the peaceful wilderness surroundings of Kuusamo with a visit to Rovaniemi Santa Claus Village.

We recommend staying at least 3–4 nights to fully experience everything Lapland has to offer. This allows enough time to enjoy activities such as husky safaris, snowmobiling, reindeer experiences, Northern Lights excursions and relaxation while still having flexibility in case of changing weather conditions.

We recommend bringing warm base layers, comfortable indoor clothing, swimwear for sauna and outdoor hot tubs, and a camera for capturing unforgettable Arctic moments. Winter clothing including thermal overalls, boots, gloves and hats is provided for all guests during their stay at Lumo Resort.

Temperatures in Finnish Lapland can vary significantly throughout the winter season. Guests should bring warm thermal base layers and comfortable winter accessories. Lumo Resort provides high-quality winter clothing and boots, ensuring guests stay warm and comfortable during outdoor activities.

Some of the most popular experiences include Northern Lights viewing, husky safaris, snowmobile adventures, reindeer experiences, snowshoeing, cross-country skiing, ice fishing and visiting Santa Claus. Many visitors also enjoy exploring national parks and experiencing the unique nature of the Arctic region.

Yes. Kuusamo offers many of the same iconic Lapland experiences while providing a quieter and more nature-focused atmosphere. The region is known for its stunning landscapes, low levels of light pollution, excellent Northern Lights opportunities and easy access to national parks and wilderness areas.

Kuusamo combines authentic Arctic nature, excellent Northern Lights visibility, world-class outdoor experiences and convenient accessibility. Unlike many larger destinations, visitors can enjoy peaceful surroundings, fewer crowds and a stronger connection to nature while still experiencing everything that makes Lapland special.

A luxury Lapland holiday combines unique Arctic experiences with exceptional comfort and personalised service. Guests can enjoy private accommodation, fine dining, Northern Lights viewing, guided adventures and unforgettable moments in some of Europe's most beautiful natural surroundings.

At Lumo Resort, all-inclusive holiday packages typically combine luxury accommodation, airport transfers, daily dining, winter clothing and carefully selected Arctic experiences. This allows guests to relax and enjoy their holiday without worrying about planning every detail themselves.